Privacy Policy

This Privacy Policy describes how MALATOPIA ("we", "us", or "our") collects, uses, and shares personal information when you use our online shop located at www.malatopia.ch (the "Site"). This Privacy Policy applies to all visitors, users, and others who access or use the Site ("Users").

By accessing or using the Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site.

Information We Collect

Personal Information

When you place an order on the Site, we collect certain information from you, such as your name, email address, shipping address, and payment information. This information is necessary to process your order and fulfil our contractual obligations.
When you create an account on the Site, we collect your name, email address, and password. This allows you to access your account for order history, tracking, and updates.
If you contact us via email or through the Site's contact form, we may collect your name, email address, and any other information you provide to us.

Usage and Device Information

We automatically collect certain information about your device when you visit our Site, including your IP address, browser type, operating system, referring URLs, and other technical information.
We use cookies and similar tracking technologies to track your activity on the Site and collect information about how you interact with our Site.

How We Use Your Information

Order Processing

We use the information we collect to process and fulfil your orders, including shipping and delivery.
Your information may be shared with third-party service providers (e.g., shipping companies) to facilitate the delivery of your order.

Account Management

If you create an account on the Site, we use your information to manage your account, provide order history, and communicate with you about your orders.

Communication

We may use your email address to send you updates about your order, shipping notifications, and promotional offers.
You can opt-out of marketing emails at any time by following the unsubscribe link in the email.

Analytics and Improvements

We use the information collected to analise trends, administer the Site, track User movements, and gather demographic information for aggregate use.
This helps us improve the Site, customise your experience, and optimize our marketing efforts.

How We Share Your Information

Third-Party Service Providers

We may share your information with third-party service providers to facilitate services on our behalf, such as payment processing, shipping, and marketing.
These service providers are contractually obligated to use your information only as necessary to provide the services requested.

Legal Compliance

We may disclose your information when required by law, such as to comply with a subpoena, legal proceedings, or similar legal process.
We may also share your information to protect our rights, property, or safety, or the rights, property, or safety of others.

Your Rights and Choices

Access and Update Your Information

You have the right to access, update, or delete your personal information. You can do this by logging into your account or contacting us directly.
Please note that we may retain certain information for record keeping purposes or as required by law.

Cookies and Tracking

You can choose to accept or decline cookies through your browser settings. Please note that blocking cookies may affect your experience on the Site.
We use Google Analytics to analyse website traffic. You can opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Data Security

We take reasonable measures to protect the security of your information both online and offline. However, no method of transmission over the Internet or electronic storage is 100% secure.

International Data Transfers

As an online shop located in Switzerland, your information may be transferred to, and processed in, countries outside of Switzerland and the European Economic Area (EEA). By using the Site, you consent to such transfers.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you have any questions or would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@malatopia.ch.

This Privacy Policy was last updated on 22nd February 2024.